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Frequently Asked Questions
Common questions about our verification services and processes.
Turnaround times vary based on the scope of the check. Basic verification typically takes 24-48 hours, standard checks 48-72 hours, and comprehensive verification with field investigation 3-5 business days. International verifications may take 5-7 days depending on the country.
At minimum, we need the subject’s full legal name, date of birth, and consent. For comprehensive checks, we may also need address history, educational institution details, previous employer information, and copies of identity documents.
Yes, we take data security extremely seriously. We use enterprise-grade encryption for all data in transit and at rest, maintain SOC 2 Type II compliance, and follow strict data retention and deletion policies in accordance with applicable regulations.
Yes, we offer verification services in 15+ countries. International checks may include criminal records, education verification, and employment history depending on what’s legally accessible in each country.
When we find discrepancies, we flag them in the report with detailed explanations. We always attempt to verify through multiple sources before reporting. If requested, we can conduct additional investigation to resolve ambiguous findings.
Yes, subjects have the right to dispute inaccurate information. We have a formal dispute resolution process where subjects can provide additional documentation, and we’ll re-verify the disputed items at no extra cost.